Frequently Asked Questions

Q:   How does Streaming work?

A:   Streaming devices connect to your TV by HDMI, and to your internet connection via WiFi. They can be used to stream content over the internet, like Movies and Live TV.

 

Q:   Is Streaming Legal?

A:   Yes! Streaming content is perfectly legal in Canada, and in most countries in fact.

 

Q:   What can I watch with these Streaming devices?

A:   Our devices come packed with all the necessary apps for Live TV and Sports, and Movies and TV Shows on demand. Please note however, Canada Cord Cutters does not host any content. We are professional Streaming experts and retailers.

When you receive your device, call us for a one on one orientation session! This usually takes half an hour or so, and gives you all the information you need to know how to use your device. 

 

Q:    Can I watch Live TV and Live Sports with your setup?

A:    Yes!   

Our programming includes thousands of live TV channels from North America and around the world.  These channels are free and do go down from time to time, though we install multiple ways to get any channels you may want, so it is very rare that you can't find what you're looking for. This includes all sporting events from pretty much anywhere.

We also provide access to a paid IPTV service, with the highest channel uptime in the business. You can also contact for immediate support if you run into any issues and have them resolved in minutes.

  

 Q:   Can I watch Movies and TV Shows on demand?

 A:   Yes!   

You can watch any movie and TV show on the planet in HD, on demand whenever you want.  All TV Shows are up to date with the latest seasons and episodes!

 

Q:   What about tech support?

A:   Because there is of course the possibility of streaming apps closing their doors, as Terrarium TV did last year, we offer tech support and new app info through a number of channels, and you can:

- Call us Toll Free from Canada and the U.S. at 1-866-222-4788

- Send us an email at info@canadacordcutters.ca

We are available 7 days a week, from 9am to 9pm MST/MDT. 

 

Q:   What makes Canada Cord Cutters different from all the other sellers I see on Facebook Marketplace and other online marketplaces?

A:   Firstly, if you buy from online marketplaces like Amazon or eBay, or even brick and mortar stores like Visions or Best Buy, those devices invariably come empty, either with no apps at all (Best Buy, Visions, Memory Express), or no useful apps and a Kodi setup that is months, or even years, out of date (Amazon, eBay). 

Secondly, compare our pricing with that of our competitors, either businesses or individuals, and you'll find many other sites and sellers offering devices of similar or lower specification for up to four times the price! Have no fear that less expensive means we don't support our clients though! We back up our products 100%.

 

Q:   Why do you only offer 4K Fire TV Sticks?

A:   Canada Cord Cutters wants to be able to offer the best performance for the price, with the best warranty in the business. Offering a device that is warrantied by Amazon, and with millions of dollars of R&D behind it is a no-brainer!

 

Q:   I had a box before, and all I ever got was buffering!

A:   Yep, that's been the experience of lots of folks! The issues that many people have with buffering have to do with the choice of method to stream, and specifically Kodi. Kodi is a very interesting app, and it has all the capabilities people claim, BUT! The fact of the matter is that because of the constant need for updating, and the buffering issues, we have chosen to not use it at all. There are better apps out there, with dedicated servers for streaming, so you can watch a whole movie in 1080p without it ever pausing once. Have fun trying to get that sort of performance consistently out of Kodi!

  

Q:   What speed internet do I need?

A:   There's a lot of misinformation about how fast your internet needs to be to use these devices effectively. Some folks even claim a necessity of 5 MB/s for Movies and TV Shows On Demand, which is not true. If you can stream YouTube or Netflix in 1080p, your speed is sufficient. If you want a quantified number, 1.25 MB/s (10 Mbps) is enough for On Demand Movies and TV Shows without buffering, and 5+ MB/s (40+ Mbps) is good for even HD streams of Live TV, which requires higher throughput, but the faster your speed, the better. You can test your speed at www.speedtest.net. We've had many customers in rural areas with less than ideal internet service, and they are able to use our setup with no to minimal issues.

What do these numbers mean? It can be confusing, but MB/s is Megabytes per second, and Mbps is Megabits per second. There are 8 Megabits to a Megabyte, so 8 Mbps is 1 MB/s. Websites like Speedtest.net generally use Megabits per second as their measure.